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Writer's pictureSohitha Muthyala

Support: Building the Backbone of an AI Management System


Establishing a robust Artificial Intelligence Management System (AIMS) requires not only strategic planning but also solid organizational support. ISO/IEC 42001 emphasizes five core areas—resources, competence, awareness, communication, and documented information—to ensure a foundation for success.


  1. Resources: Providing What’s Needed

Organizations must identify and allocate the resources essential for the establishment, implementation, maintenance, and improvement of the AIMS. This includes financial, technical, and human resources, ensuring all aspects of AI management are adequately supported.


  1. Competence: Empowering the Workforce

Effective AI management relies on competent personnel. 

Organizations are required to:

  • Define the necessary skills for roles impacting AI performance.

  • Ensure individuals have appropriate education, training, or experience.

  • Take corrective actions, such as training or reassignment, to address skill gaps and evaluate their effectiveness.


“Documenting evidence of competence ensures accountability and provides a basis for continual workforce improvement.”


  1. Awareness: Aligning Organizational Efforts

Employees and stakeholders must be aware of:

  • The organization’s AI policy and objectives.

  • Their specific role in maintaining an effective AIMS.

  • The consequences of failing to meet AIMS requirements.


  1. Communication: Clear and Consistent Messaging

Organizations must establish a structured communication plan covering:

  • What: The information to be shared.

  • When: The timing of communication.

  • Whom: The audience for the information.

  • How: The medium for sharing, such as meetings, reports, or digital platforms. 


  1. Documented Information: Ensuring Accuracy and Accessibility

AIMS documentation must be well-managed to support decision-making and compliance. 

Key requirements include:

  • Clear identification, description, and version control.

  • Appropriate format and media (e.g., electronic or paper).

  • Protection against loss, misuse, or unauthorized access.


Organizations must also control the distribution, storage, and retention of documents, ensuring they are available when and where needed.

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